F.A.Q.

F.A.Q.

Frequently Asked Questions

If you still have questions after reading our F.A.Q.s and answers, please do not hesitate to contact us by:

  • Office:   904-861-4644  /  561-223-9697

    Cell 330-524-8102

    Email: itsSimpleSafety@yahoo.com 

    Faxing: 561-828-7718

 

  1. Where should I install Safety door hinge guards?
  2. What's the difference between a push-side and a pull-side door hinge guard?
  3. What are they made of?
  4. What lengths and colors do you offer?
  5. When are you open for business?
  6. Is there a minimum order?
  7. Can I change my order after it has been placed?
  8. Can you install them for me?
  9. How long before my order ships?
  10. What method of shipping do you use and how long will it takes?
  11. What if I want my order faster?
  12. Can I open an account?
  13. Which credit cards do you accept?
  14. What is your return policy?
  15. How does your warranty work?
  16. How much do they cost?
  17. How much do they weigh?
  18. Can we get a discount from our insurance carrier for installing Safety Door Guards?
  19. What does a typical finger injury look like?
  20. What does a door look like with a Safety Door Guard?
  21. What is the purpose of a HAPPY HAND?

 

  1. Where should I install Safety door hinge guards? Add to office, bathroom and/or shower stall doors etc. for added privacy, as well as safety. Finger Shields should be installed on all doors that children and vulnerable adults pass by or through. Each door that children and vulnerable adults pass through requires a Push-side and a Pull-side door hinge guard to be installed to eliminate the chances of a finger-pinch injury. If a door is fitted with a continuous hinge (sometimes called a piano hinge) then a pull-side door hinge guard is not required.

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  2. What's the difference between a push-side and a pull-side door hinge guard? When the door is closed, if you can see the hinge protruding, then this is the side that the Pull-Side Device is installed on and the Push-Side Device is installed on the opposite side. If you Push the door away from you to open the door, then this is the side on which you will install the Push-Side Door Hinge Guard and the Pull-Side will be installed on the opposite side. If you Pull the door towards you to open the door, then this is the side you will install the Pull-Side Door Hinge Guard and the Push-Side will be installed on the opposite side. The push-side and pull-side hinge guards are very different in design and manufacture and are not interchangeable. Generally speaking, the front of the door is referred to as the “Push” Finger Shield and the back / rear of the door is the “Pull” Finger Shield.”

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  3. What are they made of? The devices are made from uPVC and Alcyn. They are calcium-zinc stabilized and don't contain any Cadmium or lead.

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  4. What lengths and colors do you offer? We stock push-side and pull-side hinge guards in two lengths, 79" for an 80" door and 83" for an 84" door and in Four colors: White, Black, Brown and Gray. They can be cut to shorter lengths with a sharp pair of snips or strong scissors. Our Finger Shields can be painted by you to match your desired color with any latex based paint. Custom orders for non-standard lengths and colors may be arranged by emailing us at fingershieldsafety@yahoo.com or calling us at (904) 834-2296. Restrictions and Minimum purchase apply. We will try our best to meet your request.

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  5. When are you open for business? Our office hours are 9:00am-5:00pm Monday through Friday (Eastern Time). However, you can purchase products at any time through our online store www.fingershieldusa.com at anytime.

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  6. Is there a minimum order? No, we will supply just one item if that is what you want. However, due to the cost of freight, it is suggested you maximize your order, taking into consideration future potential needs. Note: Considering the Shipping and Handling Fee is a flat rate per box accommodating up to 15 Shields per box, we suggest you take advantage of maximizing your purchase. Click here for Shipping and Handling map.

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  7. Can I change my order after it has been placed? Yes, you can change and even cancel an order any time prior to shipment from our warehouse. This may delay shipment by 24 hours (more if the next day is not a normal business day).

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  8. Can you install them for me? The door hinge guards are a self-install item and are easy to install. Click here to view our installation video and printable install instructions for complete installation instructions.

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  9. How long before my order ships? Excluding holidays, orders are generally shipped out twice weekly. If we are out of stock, we'll supply you with an estimated shipping date to the best of our abilities.

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  10. What method of shipping do you use and how long will it take? Our preferred method of shipping is via FedEx Ground. Delivery in the continental United States normally takes between 1 and 6 business days once shipped depending on where you are located. After your shipment has left our warehouse, we will send you a Shipping Notification email that contains your FedEx Tracking number. You can use this number to track the movement of your package on the FedEx website. (Click here to view Shipping Map)

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  11. What if I want my order faster? All other FedEx methods of shipment are available upon request and for an additional fee, just tell us your needs, and we will do our best to accommodate them.

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  12. Can I open an account? Our preferred method of payment is via credit card. However, if you are unable to use this method, please contact us to discuss your eligibility for opening an account, due upon shipping. Note IF Terms have been extended and failure to pay within 10 days; Daily Interest of 1.5% and Late Fees of $10 per month will be charged as of invoice date! Any failure to pay involving collection matters will be at the total expense of the buyer, including, but not limited to any legal and travel expenses, etc.  We prefer to maintain professional and respectful working relationships with all customers, Thank You.

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  13. Which credit cards do you accept? We accept Visa, MasterCard, and Discover.

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  14. What is your return policy? You can return all or part of an order within ten days of receipt. Please try to use the original packaging for the return shipment and a copy of your original invoice MUST be included with the return. A 25% restocking fee (of the original price) will be charged and you are responsible for return shipping charges. Any returned Finger Shield hinge guards must be in the same new condition as they were when shipped to you. We reserve the right to refuse a refund for returned hinge guards that are not acceptable for re-sale.

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  15. How does your warranty work? You have up to three years from the date of purchase to use your warranty, SEE WARRANTY FOR COMPLETE DETAILS. You must have your original receipt and Certificate of Warranty. Both sides of the door (being both the push-side and pull-side of the door) Must have been protected at the same time, with Finger Shield Safety Hinge Guards. As the customer, you are responsible for the shipping and handling fees of any and all warranty replacements, and returns. Presentation of the Certificate of Warranty to Finger Shield is required; therefore DO NOT FORGET TO PRINT YOUR CERTIFICATE OF WARRANTY FOR YOUR RECORDS AND FILL IN THE INVOICE # AND INVOICE DATE FIELDS, etc...

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  16. How much do they cost? You can see the prices on the web site www.fingershieldusa.com, by viewing our Products page or Click here for Price Sheet. Should you have a large order, please be sure to contact us for bulk pricing.

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  17. How much do they weigh? The Pull Finger Shield weighs up to 2 lbs. each and the Push Finger Shield weighs up to 3 lbs. each.

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  18. Can we get a discount from our insurance carrier for installing Safety Door Guards? Yes, quite possibly as this is a “safety feature”. We recommend you specifically contact your insurance carrier and advise them of this safety feature you have installed. If need be, refer them to our website www.fingershieldusa.com for verification. We have been informed by many Insurance Commissioners that each insurance company has their own rights to offer either a discount or extra credit for our Finger Shield safety devices.

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  19. What does a typical finger injury look like? Click here to view actual photos of documented finger injuries. Warning: Images are graphic and viewer discretion is advised!

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  20. What does a door look like with a Safety Door Guard? Click here to view actual photos of our installed hinges.

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  21. What is the purpose of a HAPPY HAND? A HAPPY HAND prevents doors from completely closing when they are unexpectedly closed or slammed shut, removing the risk of injuries to hands and fingers. (Click here to view HAPPY HAND video.)

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